If we can’t help?

What happens if we don’t take your case?

Sometimes we will refer or signpost you to other services – including other lawyers, advice agencies and support services.

We will do this if other services could help you and we are unable to take your case.

Where we can we will provide information about alternative options for sorting out your problem.

Although we can help identify solicitors most likely to deal with your problem, you should continue to look for advice yourself.

We cannot guarantee that any of the services (including solicitors) will be able to take your case.

Please let us know if you no longer need our help. That will give us more time to help others in need of advice.

Other ways you can try to find a solicitor or adviser

  • We have an information sheet with other organisations or agencies that may be able to help you
  • The Scottish Government’s mygov.scot Legal advice and legal aid section also has lots of information in Other sources of help (Opens on external site)