Using CLAO

How can the Civil Legal Assistance Office help you?

If you are a member of the public and are eligible for the service then we can try to assist by:

  • taking on your case directly
  • referring you to a suitable legal or advice provider
  • signposting you to other sources of help

More information if you are an advisor with an advice agency.

If you are eligible, please telephone or email the office which serves the area where you live, or – if you are not sure which office to use - any CLAO office.

What happens when you contact us?

The graphic below shows what you can expect to happen when you contact us.

We also have information about who else you can contact if we can't help with your case.


 Contact flowchart